Vendor Performance

It is the Materials Management Division's goal to maintain and improve the quality of the state's vendor base.

How?

• Acknowledge excellent vendors
• Recognize poor performance
• Resolve problems
• Remove poor quality vendors (suspension/debarment)

To accomplish this goal, we need input from state agencies.

Acknowledge excellent vendors: Use the Vendor Performance Report form to let us know about vendors who exceed your expectations. Customer & Vendor Services maintains vendor performance files on all vendors for whom we receive information. We will place this information in their file and respond to them with a letter of recognition and thanks.

Recognize poor performance: It is important to determine as early as possible whether the product or service you receive is acceptable. If you have concerns, contact the vendor immediately. There may be a simple and quick resolution if the vendor is notified promptly. The longer you wait, the more difficult your problem may be to solve.

Resolve problems: If you would like advice or assistance, please do not hesitate to contact someone in MMD. Vendor Management Specialists are available to help you. Click here to find their names, phone numbers and email addresses.

Remove poor quality vendors: The Materials Management Division is the only agency authorized to remove vendors from the bidders' list. Prompt notification and complete documentation from state agencies enables us to pursue suspension or debarment when problems cannot be satisfactorily resolved.

The Vendor Performance Report Form is available for download here.

Why use this form?

• It prompts you to provide complete, clear, concise information
• It reminds you who should receive copies of the form
• You are asked to specify whether you are providing information for our files or you are requesting MMD to take action
• It is easily recognized. Therefore, it should be clear to vendors that the form will be filed in MMD.